Return Policy

We offer a full 100% money back guarantee (less shipping and handling) on every item we sell within 40 days of purchase if the product does not meet your standards for any reason.

The buyer may request to return a product by sending an email to customerservice@truemedgroup.com to receive return instructions. We will only refund if the original package is closed, the content is complete, unused and in perfect condition for resale. Products must be return in their original package, with manuals and accessories and the stamps must not have been broken, in case any of these specifications are missing the refund will not proceed.

The refund does not apply if the product in the following cases:

  • The product was used.
  • The packaging or equipment box do not have the original labels or factory seals are broken.
  • The package or box is not original or is open.
  • The product was sold in a promotion.

Once the product is received, if you comply with the return conditions, you will be notified in a timely manner about the refund process. The amount paid for the product at the time of placing your order (less shipping and handling) will be refunded to the credit card used to pay or we will send you a new product at your request. The reimbursement takes from 5 to 15 business days. If you do not comply with the return conditions, you will be notified by email and you will have to pay the shipping to have the product back. If the return or change of product is accepted, we will pay shipping and handling.

What if Sceclé sent you the wrong product?

If another product was sent by mistake we will send you a shipping label to return the product and send you the one that you requested without charge as long as it is in inventory. Otherwise, you can use the amount to buy a different product or receive a refund at you request. The process of the reimbursement takes from 5 to 15 business days.

  • Address

    2002 Timberloch Pl Suite 200, The Woodlands, TX, 77380

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